Returns & Exchanges
Introduction
Satisfaction of each and every customer of h2water.ge is of paramount importance for the company. Thus we do our best to offer high quality products that meet the expectations of every consumer. If the supplied product is damaged or does not correspond to the product characteristics posted on the website, we offer you to replace it or refund taking into consideration the Terms and Conditions given below.
Return Policy is an integral part of the Terms and Conditions of using a website, thus by agreeing to the Terms and Conditions of using the website, you also agree to the Return Policy given here.
When can I return product?
Taking into consideration h2water.ge Return Policy, we give you possibility to return a purchased product, if:
A. You simply changed your mind to buy the product. This does not apply for the following cases:
• If the purchased product is perishable or it has a short shelf life;
• If the product is hermetically sealed, its hermetic seal was damaged after delivery, therefore it is not possible to return it due to health protection or hygiene reasons;
• If supplied product, after delivery, according to their nature, inseparably mixed with other items;
• If the product is a sealed audio-video recording or software and its seal has been damaged after delivery;
• The cost of the product is less than 30 GEL;
• If the user opened the product or causing damage to the box, bag, or seal;
• The product has traces of use;
• The product is a hygienic item;
• The product does not come with all accompanying parts and documents given at the time of purchase;
B. h2water.ge failed to deliver service according to the agreement:
• The product does not correspond to the order or it is different from the technical characteristics posted on the website;
• The product is damaged;
• h2water.ge has not delivered purchased product per agreed time;
C. The product has a manufacturing defect
The customer can reject the contract without specifying the reason, except for the cases stipulated by the law.
Whithin how many dats can I return a purchased product?
If you would like to return the product, it is necessary to submit a request within 14 days on delivery.
How the product will be reimbursed?
h2water.ge will inform you about the decision within 24 hours after returning the product. You will be notified whether you get a refund or receive the product back.
In case of a manufacturing defect you will be informed about the decision of refund or replacement of the product within 5 working days.
If it is decided to refund the product you will get your money back within maximum 5 working days
If it is decided not to refund the product, you will get your item back.
What is the reimbursement method?
Money can be refunded only by non-cash payment, by crediting the customer to the card account with which the item was purchased.
Contact us
Please don’t hesitate to reach out if you have any questions.
info@h2water.ge